Refund policy
Last updated: October 18, 2026
Returns
We offer a 30-day return window from the date you receive your order. To be eligible for a return, items must be unused, undamaged, and in their original resellable condition with all original packaging intact.
How to Start a Return
Please contact us at support@ovcyoe.com before returning any item. We will provide return instructions and a return address upon approval.
Return Shipping
- Product defects or shipping damage: We will cover all return shipping costs. Please contact us immediately upon receiving a damaged or defective item.
- Change of mind, personal preference, or sizing: Return shipping costs are the responsibility of the customer.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@ovcyoe.com so we can resolve the issue promptly.
Non-Returnable Items
Items that have been used, opened beyond initial inspection, or are not in their original condition are not eligible for return.
Exchanges
If you would like to exchange an item, please contact us before returning it. We will do our best to accommodate your request.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 3–5 business days. Please allow additional time for your bank or payment provider to post the refund.
If you do not see your refund within a reasonable period after approval, please contact us at support@ovcyoe.com.
Contact
For return requests, exchange inquiries, or to report damaged items, please reach out to us at support@ovcyoe.com. We typically respond within 1 business day.